CustomerLab COOKIE POLICY
Effective Date: 15 June 2025
Applies Globally
1. INTRODUCTION
Welcome to the CustomerLab website operated by CustomerLab ("CustomerLab", "we", "our", or "us"). This Cookie Policy explains how we use cookies and similar technologies on our website (www.customerlab.in, www.CustomerLab.tech, or related domains), and what choices you have.
By using our site, you agree to the use of cookies in accordance with this policy unless you disable them.
2. WHAT ARE COOKIES?
Cookies are small text files stored on your device (computer, tablet, smartphone) by your browser when you visit a website. They help websites recognize your device and remember your preferences or actions over time.
3. TYPES OF COOKIES WE USE
We use the following types of cookies:
a. Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable core features such as page navigation, secure login, and account access.
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Example: Session identifiers, login state, cookie consent tracking
b. Performance & Analytics Cookies
These cookies help us understand how users interact with our website by collecting anonymous usage data. This allows us to improve the site’s functionality and performance.
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Example: Google Analytics, Hotjar
c. Functional Cookies
These cookies allow our site to remember your choices, such as language preferences or form inputs, for a more personalized experience.
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Example: Chatbot preferences, saved form data
d. Advertising & Targeting Cookies
These cookies may be set through our site by advertising partners. They are used to deliver relevant ads, limit repetition, and measure the effectiveness of ad campaigns.
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Example: Facebook Pixel, Google Ads
4. COOKIES WE DO NOT USE
CustomerLab does not use cookies to:
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Sell personal data
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Track you across unrelated third-party websites for profiling purposes
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Record sensitive information like passwords, financial data, or biometric identifiers
5. THIRD-PARTY COOKIES
Some cookies may be placed by third-party services we use, such as:
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Google Analytics
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Facebook Pixel
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LinkedIn Insights
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WhatsApp integration tools
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CRM or dashboard systems
These third parties may set their own cookies and collect data in accordance with their respective privacy policies.
6. YOUR COOKIE CHOICES
You can control and manage cookies in various ways:
✅ Browser Settings:
Most browsers allow you to:
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Delete cookies
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Block third-party cookies
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Receive alerts before cookies are set
Visit your browser’s help section for specific guidance.
✅ Consent Banner:
When you first visit our site, you are presented with a cookie consent banner. You can:
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Accept all cookies
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Customize which cookies you allow
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Decline non-essential cookies
You can change your preferences anytime via the “Cookie Settings” link on our site.
7. DATA PRIVACY AND PROTECTION
Use of cookies may involve the processing of your personal data. For details on how CustomerLab protects your privacy and handles your data, please review our [Privacy Policy].
We comply with applicable global regulations, including:
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General Data Protection Regulation (GDPR)
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California Consumer Privacy Act (CCPA)
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UK GDPR & PECR
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Indian DPDP Bill (pending enforcement)
8. CHANGES TO THIS POLICY
We may update this Cookie Policy from time to time to reflect legal, technical, or business changes. When we do, we will revise the "Effective Date" at the top.
9. CONTACT US
If you have questions about this Cookie Policy or how we use cookies, please contact:
📧 Email: connect@customerlab.in
📞 Phone: +91 98983 95858
🌐 Website: www.customerlab.in