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Refund and Return Policy

CustomerLab

 

We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download we generally offer no refunds.

If you change your mind about your purchase and you have not downloaded our product, we will happily issue you a refund upon your request.

Thank you for shopping at  CustomerLab. Please read this policy carefully. This is the Cancellation and Refund Policy of  CustomerLab. Digital Services (*)

  • We do not issue refunds for digital services once the order is confirmed and the project was moved into the planning phase. A refund is not possible for work already completed.

  • No partial reimbursements for projects in the middle of the way through their milestone phases.

  • Hourly and customer support contracts are to be paid in advance. None of them qualifies for refunds. Unused time in your hourly or support contract can be used for credit towards upcoming work. One support ticket equals with one hour of work. Our rate is set at INR 2000/hr. All prices are in INR..

  • No refunds are offered on deposits or payments for abandoned or dormant projects. The cut-off time for abandoned or dormant projects is 30 days.

  • A client will pay  CustomerLab a cancellation fee of 20% fee if the project or any portion of the project scope is canceled by the client.

 

Digital Products (**)  CustomerLab honors refund request for non-tangible (digital) products under the following exceptional circumstances:

  • Applicable Transaction fees or Payment Gateway fees will be applicable on every transfer.

  • The client will be liable to pay property verification fees in advance. If the property is fails our verification, the client will not be able to get refund of the verification charges.

  • The services charges will be applicable based on what service you are utilising. The refund of the service charges is not offered and the client agrees not to claim, request or demand the refund for the service provided. In case of dissatisfaction, you can write to connect@pristintek.com

  • “Non-delivery of the Digital product – download issues due to  CustomerLab server problems, issues originated from client’s e-mail service provider or unzipping difficulties. Claims for non-delivery must be submitted within 7 days from the date of the purchase. A digital product is considered received and downloaded if no claim was submitted. For such requests,  CustomerLab issues refunds within 7 days from the date of the purchase.

  • Digital Product “not as described” – such issues have to be reported within 7 days from the date of the purchase. A detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described” on  CustomerLab’s website. All objections based purely on the customers’ false anticipations or desires do not meet the requirements for refunds.

  • Major or Critical Defects –  CustomerLab tests every single digital product before release. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 7 days from the date of the purchase.  CustomerLab reserves the right to correct such errors within 3 business days. If no remedy is supplied then the customer is entitled to receive a full refund on the purchase the following day.

 

CustomerLab reserves the right to change payment terms if necessary at any phase of the project. 

Issues with receiving/accessing our products/services? Please contact us for immediate assistance. Special Note 

 

CustomerLab tracks the following: every kind of web traffic, downloads of products, logins to access services and membership areas, message deliverability (email communications – date, time and number of message openings/reads). We employ a diversity of ways for tracking purposes and can provide detailed information on such activities. Contact us In case you still have questions about our Refund & Cancellation Policy for digital products/services, please contact us by visiting this page on our website: https://www.customerlab.tech/

At  CustomerLab, we consider: (*) Digital and physical Services: Document, e-signature, online signature, digital signature, franchise, business setup, and related to business document services.

Write to us for any complaint at: connect@customerlab.tech Need help?

Contact us at {connect@customerlab.tech} for questions related to refunds and returns.

 

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